Manager, WW Ops BPR - Retail Fulfillment Operations

Company: Apple Inc.
Location: Sunnyvale
Posted on: May 24, 2025

Job Description:

Manager, WW Ops BPR - Retail Fulfillment OperationsSunnyvale, California, United States - Operations and Supply ChainAdd to Favorites Manager, WW Ops BPR - Retail Fulfillment OperationsDescriptionThe RFO Portfolio is a cross-functional initiative working closely with Retail Online, physical stores, Logistics, Packaging, Product Marketing, Product Operations, Apple Services, and Apple Care. It encompasses projects supporting store expansion, fulfillment methods, gifting, payment, Trade-In, repairs, inventory management, and Apple's 2030 programs. The Manager will collaborate with New Product Introduction teams to align on customer expectations and ensure a seamless experience from order to unboxing. This leader will guide, coach, and empower the team to excel across the project portfolio, embodying WW Operations BPR values.This role involves:

• Collaborating with RFO, ASO, and Retail Leadership to support revenue growth, customer experience, expansion, and 2030 goals.
• Defining and managing multi-year capability roadmaps aligned with business strategies.
• Shaping business strategy through process and system transformation opportunities.
• Providing expertise and thought leadership to foster innovation.
• Managing a large portfolio of programs, resources, and timelines.
• Leading a high-performing team of managers and contributors.
• Advocating for Retail Fulfillment teams in cross-functional initiatives.
• Acting as a liaison with internal partners like IS&T and analytics teams.
• Managing change and implementing new ideas within Apple's culture.
• Using analytical skills to prioritize and rationalize changes.
• Addressing escalations with root cause analysis and operational solutions.
• Defining critical metrics for success.
• Ensuring timely resolution of issues and prioritizing post-NPI operations.Minimum Qualifications

• BA/BS Degree with 12+ years of relevant experience.
• At least 3 years of leadership experience in global supply chain transformation, preferably in high-tech, consumer electronics, or retail sectors.
• Deep expertise in logistics, fulfillment operations, systems, and processes.
• Strong understanding of systems infrastructure supporting logistics and distribution.
• Experience leading multiple international projects concurrently.Preferred Qualifications
  • MBA
  • Proven success in leading strategic programs and executing tactical activities.
  • Excellent communication and influence skills across organizational levels.
  • Proficiency in systems development life cycles.
  • Strong leadership qualities that motivate and inspire teams.
  • Knowledge of New Product Introduction processes.
  • Problem-solving skills for quick issue resolution.At Apple, compensation includes base pay, which ranges from $155,100 to $233,500, depending on skills and experience. Employees may participate in stock programs, receive benefits like medical coverage, retirement plans, discounts, educational reimbursement, bonuses, or relocation support. Learn more about Apple Benefits.Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics. Learn more about your EEO rights as an applicant.
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Keywords: Apple Inc., Watsonville , Manager, WW Ops BPR - Retail Fulfillment Operations, Hospitality & Tourism , Sunnyvale, California