Hospice Intake Clerk Coordinator- (Santa Clara County)

Company: ANX Home Healthcare & Hospice Care
Location: San Jose
Posted on: February 16, 2026

Job Description:

Job Description Job Description About ANX: Founded in 2007 by nurses whose visions for the company are built on client-focused quality care for patients and their families first– ANX is committed to providing expert, reliable care utilizing best practices with an emphasis on community health. ANX Hospice Care: ANX also provides 24/7 hospice care for individuals with limited life expectancies or for patients no longer willing to seek aggressive medical treatment. Hospice care is provided by our specially-trained team of health care professionals, including a medical director/physician, medical social worker, skilled nurse, home health aide, spiritual counselor and hospice volunteer. With these strong values, we are able to partner with multiple insurances, offer an array of services, and have been awarded with: Best Places to Work (2017 to 2025) - SF Business Times/Silicon Valley Business Journal Gold Seal of Approval from The Joint Commission for meeting rigorous performance standards in delivering quality, safe care CMS - Center for Medicare & Medicaid Services Certified Health Plan of San Mateo Preferred Partner Kaiser Permanente Preferred Partner Dignity Health Preferred Post-Acute Care Partner 5.0 Star Reviews on Indeed 4.6 Star Glassdoor Rating with 95% CEO approval Benefits Of Joining ANX: Earn $52,000-62,000 a year Strong market competitive compensation plans Medical, Dental and Vision Coverage Paid time off, sick time and holiday pay Options for FSA, Dependent Care, Commuter Benefits Employee Discount Program 100% company-paid Employee assistance program Part-Time Availability Job Summary A hospice intake coordinator acts as the primary point of contact for new patient referrals, managing the initial intake process by collecting necessary medical records, verifying insurance benefits, scheduling admission visits, communicating with referral sources, and ensuring all required documentation is complete to facilitate smooth patient admission into hospice care; essentially acting as the bridge between potential patients and the hospice clinical team. Position Summary as a Hospice Patient Intake Coordinator: Directs all daily patient referral and intake operations including implementation of intake policies. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. Screens all referred patients to meet home health eligibility criteria or admission criteria. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Ensures seamless transition of patients to home care by providing patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Ensures maximum third party reimbursement through insurance verification and authorization processes. Plans & organizes work assignments and sets priorities. Identifies opportunities for additional or improved services to meet customer needs. Maintains comprehensive working knowledge of ANX Home Healthcare contractual relationships and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by ANX. Redirects or refers patients to other resources when agency is unable to meet care needs. Communicates and coordinates with the company staff in providing the most accurate information to initiate first home health visit. Behaves in a courteous, professional manner with patients, staff and health care professionals and maintains patient confidentiality. Participates in Departmental Quality Assurance Activities and Utilization Review activities as requested. Participates in in-service programs. Selects and attends education programs to keep current in area of practice. Able to provide educational in-services to community about hospice related topics. Minimum Qualifications: 1 year of Intake in Hospice experience (Preferred) Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order. Demonstrates excellent verbal, written communication, and organization skills. Working Conditions and Physical Requirements This position involves various physical tasks that are essential for the effective performance of job duties. The following physical requirements are necessary: Mobility: Ability to walk and move around the office environment throughout the day. Capability to navigate stairs, if applicable, within the office or building. Lifting and Carrying: Ability to lift and carry office supplies, files, or equipment up to 35 pounds Capability to move boxes or equipment as needed, which may involve bending or reaching. Sitting and Standing: Ability to sit for prolonged periods while working at a desk or computer. Occasional requirement to stand for meetings, presentations, or other office activities. Must be able to remain in a stationary position more than 50% of the time. Manual Dexterity: Proficient hand-eye coordination and manual dexterity for tasks such as typing, filing, and using office equipment (e.g., printers, copiers). Ability to operate standard office machinery and technology, including computers, telephones, and fax machines. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer Vision: Adequate vision to read printed materials, view computer screens, and observe details in documents. Ability to focus on tasks for extended periods. Hearing: Ability to hear and communicate effectively with colleagues, clients, and vendors in-person and via telephone. Capacity to engage in conversations and participate in meetings. Cognitive and Emotional Requirements: Ability to concentrate and maintain attention to detail in a busy office environment. Capacity to manage stress and work effectively in a fast-paced setting. Environmental Adaptability: Ability to work in a standard office environment with typical office noise levels and temperatures. Willingness to adapt to changes in work location, tasks, or office setup as required. Office personnel may be required to participate in training sessions or meetings, which may involve some travel within the office or to other locations. Personal protective equipment (PPE) may be required in certain situations (e.g., during health and safety training. Work Location: Remote work but may need to go to ANX Hospice San Jose office as needed.

Keywords: ANX Home Healthcare & Hospice Care, Watsonville , Hospice Intake Clerk Coordinator- (Santa Clara County), Healthcare , San Jose, California