Program Associate
Company: Hope Services
Location: San Jose
Posted on: January 11, 2026
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Job Description:
Program Associate Are you a person who enjoys helping others?
Are you currently seeking fulfillment in your professional life?
Hope Services is Silicon Valleys leading provider of services to
people with developmental disabilities and mental health needs. We
seek candidates who share our inspirations & aspirations. Selection
of staff is made on a competitive basis, and we are committed to
promoting diversity, equity, inclusion & belonging at all levels
>>>>> Hope Services has been awarded 2022 Top
Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by
Great Nonprofits, and Received a Gold Seal of Transparency from
Guidestar and a perfect 100/100 rating in three different
categories: financial health, leadership and adaptability, and
culture and community from Charity Navigator *Salary Range: $25.00
- $28.00 per hour commensurate with experience and qualifications
SummaryTo enhance program and service quality through associate
level program administration of key new programs, both clinical and
financial aspects, monitoring of targeted ongoing programs with
regard to assessing completeness of medical records, data
gathering, medical records analysis. To provide back-up support to
management in matters pertaining to the quality of clinical work
within Counseling programs. To perform back-up research and
development functions in line with HOPE goals, as they are
developed within Counseling Center. Essential FunctionsThe
following responsibilities represent the essential functions of
this position. An employee in this classification is responsible
for carrying out the following functions:1. Management of special
projects or contracted services2. Supervise quality of the clinical
records in Mental Health dept. Analyze outcomes from our clinical
work, and make suggestions for improvement.3. Help gather data on
outcomes from clinical work, and help tabulate for research,
presentations, and outcome reports4. Provide Counseling quality
control, examining billing records versus clinical records to
ensure correspondence.5. Attend SCCMH trainings on clinical work
and Unicare and meetings as necessary.6. Help implement EHR in
front office.7. Participate as an integral part of a
multi-disciplinary team designed to meet the needs of clients and
their families.8. Assist with scheduling of clinical contacts, and
phone inquiries from clientele and other agencies.9. Other duties
as assigned to ensure efficiency and quality of the programs.10. Go
into field as requested to gather information or assist in quality
service delivery.11. Assist with major events involving clients and
their families, including parent nights. Qualifications Required1.
B.A./B.S.2. Meet eligibility requirements for billable SCCMH
work.3. Clinical interest in developmental disability or
psychology; will substitute accounting, finance, project management
experience/ duties if relevant. Required Knowledge and Skills1.
Proficient in computer skills including word processing,
spreadsheets and database management.2. Ability to use abstract
thinking, conceptualization at a high level.3. Ability to conduct
independent research4. Flexibility, and ability to prioritize.
Excellent concentration.5. Discrete manner and ability to
communicate with clinical, administrative and professional staff as
well as clients and their support systems.6. Knowledge of
principles of management, planning, regulations, compliance.
Environmental ConditionsAn enclosed office environment. Time spent
sitting, using computer station, period of intense concentration,
using the telephone, reading clinical charts, and doing paperwork.
Time spent in meetings, travel to various work site locations. Some
exposure to weather conditions.Do you have what it takes to make a
difference? Inspire and be inspired! Hope Services takes immense
pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org to find out more about us and the people
we serve. Hope Services is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees not regardless of, but with
consideration and appreciation for race, color, religion or belief,
national, social or ethnic origin, sex, age, physical, mental or
sensory disability, HIV Status, sexual orientation, gender identity
and/or expression, marital, civil union or domestic partnership
status, past or present military service, family or parental
status, or any other status. PI4608e915bea2-37156-39202449
Keywords: Hope Services, Watsonville , Program Associate, Healthcare , San Jose, California
