Customer Success Manager (Health)

Company: Apex Systems
Location: San Francisco
Posted on: May 1, 2025

Job Description:

Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Customer Success Managers space. We are looking for people with experience in 3-5 years' experience as a CSM with experience in either the health care, food or grocery industry, experience writing documentation and working on a net new product in a new role is desired.Office Location: remote/ USAApplication Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at jheffernan@apexsystems.com.Job Name: Enterprise Customer Success Manager - HealthLocation: United StatesOverviewAbout the Role - We are seeking an Enterprise Customer Success Manager to support and expand our relationships with key, strategic health partners leveraging our Client's Platforms. This role is pivotal in driving the success of our enterprise offerings by providing proactive, strategic training and advice on best practices for program success and representing the partner's interests internally.About the Team - As part of the Enterprise Customer Success team within the broader Enterprise Solutions organization, you will collaborate with colleagues across multiple specialized groups such as their Health Team, Product, Engineering, and Technical Support. This role involves extensive cross-functional collaboration, offering exposure to a wide range of business operations and initiatives. As part of the enterprise solutions team you will directly support Health, an initiative designed to support businesses, nonprofits and consumers across three key areas: increasing nutrition security, inspiring healthier choices, and scaling food as medicine programs.About the JobResponsibilities:

• Lead customer onboarding and relationships for a portfolio of strategic healthcare partners.
• Gain a comprehensive understanding of our Client's business operations and health landscape.
• Partner with the Health sales team and cross-functional partners to develop and execute playbooks and strategies that drive partner success.
• Serve as a subject matter expert on health-focused offerings, educating both internal and external stakeholders on effective strategies for growth.
• Develop and lead customer presentations and the creation of partner-facing materials to promote the benefits of health solutions.
• Help continually uplevel CSM processes and best practices in a dynamic and rapidly-changing business environment.Your Day-to-Day:
• Strategic planning in partnership with Instacart Health sales teams to align our Client's offerings with Health partner business goals.
• Evangelize the value proposition of our Instacart Health programs to maximize partner success.
• Monitor and leverage KPIs to assess efficacy of best practice and feature adoption.
• Maintain and deepen product knowledge to enhance service delivery and client education.
• Partner with Product, CX & Engineering teams to provide feedback on the platform and internally represent the Voice of the Health Partner.About YouMinimum Qualifications:
• 5+ years in Customer Success, Consulting, or a relevant field. Experience in healthcare is also valuable.
• Has managed a book of business including strategic Enterprise customers.
• Strong project and program management skills.
• Ability to effectively communicate and train partners on the capabilities of Enterprise products and solutions.
• Self-motivated in a fast-paced and evolving environment.
• Exceptional communication skills; proficient in simplifying complex topics.
• Comfortable working with large data sets and extracting actionable insights.
• Skilled at cross-functional management and executive presentations.
• Creative, proactive problem-solving skills.
• Positive and influential relationship-building capabilities.Preferred Qualifications:
• Experience in the grocery, e-commerce, operations, or healthcare sectors.
• Experience in developing customer success best practices from scratch.
• Experience in co-managing accounts with Account Management-style Sales teams.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
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Keywords: Apex Systems, Watsonville , Customer Success Manager (Health), Executive , San Francisco, California